Eligibility & Accounts
Who can purchase from Agere Sciences?
Short answer: Licensed medical professionals, clinics, research institutions, and qualified businesses.
Details: We verify organizational and professional credentials during account setup. We do not sell to individual consumers or patients.
How do I create a clinician or institutional account?
Short answer: Register on our site and submit requested credentials.
Details: Visit /clinician-registration to start. You may be asked for licenses, tax information, and organization details for verification.
Can students or individual researchers order?
Short answer: Orders must come through a qualified institution or licensed professional with an approved account.
Details: If you’re part of a lab, please coordinate with your PI or procurement team.
Do you sell to the general public?
Short answer: No.
Details: Our products are for professional and institutional use only and are not intended for individual consumer purchase or use.
How long does account approval take?
Short answer: Typically shortly after complete documentation is received.
Details: Timelines vary based on the completeness of the documents submitted.
Ordering & Payment
How do I place an order?
Short answer: Log in, browse the catalog, and check out.
Details: Most items can be ordered directly through the portal. For custom or bulk requests, use /contact.
What payment methods do you accept?
Short answer: Major credit cards and bank transfer; purchase orders with approved terms.
Details: Payment options appear at checkout; PO terms may require prior credit approval.
Can I request a quote?
Short answer: Yes.
Details: Add items to your cart and select “Request Quote,” or contact the team for custom configurations and volumes.
Do you charge sales tax?
Short answer: Where applicable.
Details: If your organization is tax‑exempt, please upload your exemption certificate during registration or before checkout.
Can I change or cancel an order after placing it?
Short answer: Contact us as soon as possible.
Details: We’ll do our best to accommodate changes before the order ships. Once shipped, different policies apply (see Returns section).
Shipping, Receiving & Storage
Where do you ship?
Short answer: We ship to eligible addresses supported by our carrier network.
Details: Some products have location‑based restrictions. Shipping availability shows at checkout.
How quickly do you ship?
Short answer: In‑stock items typically ship promptly after order confirmation.
Details: You’ll receive tracking once the order leaves our facility. Custom items follow quoted lead times.
Do you offer cold‑chain shipping?
Short answer: Yes.
Details: Temperature‑sensitive materials ship in qualified packaging with data loggers when appropriate. Follow the included receiving instructions.
What should I do when a temperature‑controlled shipment arrives?
Short answer: Move to recommended storage and review any included temperature data.
Details: Inspect shipper integrity, place the product into the specified storage, then download or confirm logger data (if included) before release to use.
How should I store products after receipt?
Short answer: Follow the storage statements on the label and documentation.
Details: Some products require refrigeration, protection from light, or low‑humidity storage. Keep materials in original containers unless otherwise directed.
What if there’s a shipping delay or damage?
Short answer: Contact us immediately with your order and tracking details.
Details: Keep packaging and any temperature logs. We’ll help assess options for replacement or investigation.
Product Information & Quality
What do “research‑grade” and “GxP‑ready” mean?
Short answer: They describe documentation depth and intended use.
Details: Research‑grade materials suit discovery or screening; GxP‑ready materials support more stringent documentation needs. Choose grade based on your use case and risk tolerance.
Do you provide a Certificate of Analysis (CoA)?
Short answer: Yes, for applicable products.
Details: CoAs summarize lot‑specific results for key tests (e.g., identity, assay, impurities) and include traceability details.
Can I request supporting documents (e.g., specifications, SDS)?
Short answer: Yes.
Details: Many documents are available in your portal or upon request to our team.
What does a retest date mean?
Short answer: It’s the date by which the lot should be re‑evaluated.
Details: Retest dates are distinct from expiry dates. Follow the product label and documentation provided.
Do you offer custom synthesis or special pack sizes?
Short answer: Yes—case by case.
Details: Use /contact to outline your requirements (quantity, timelines, documentation needs).
Can you help with analytical methods or stability planning?
Short answer: We can provide educational guidance and product‑specific information.
Details: Share your goals and constraints; we’ll point you to material‑appropriate options.
Compliance, Use & Safety
Do you provide medical advice?
Short answer: No.
Details: All information on the site is for educational purposes. Your organization is responsible for use decisions under your own procedures and applicable laws.
Returns, Replacements & Cancellations
What is your return policy?
Short answer: Returns are evaluated case by case.
Details: For temperature‑sensitive or perishable items, returns may be limited. Contact us promptly if there is an issue.
What if the item I received is incorrect or damaged?
Short answer: Reach out right away with order details and photos, if available.
Details: We’ll investigate and coordinate a replacement or other resolution.
Can I return opened containers?
Short answer: Generally no.
Details: Once a container is opened, chain‑of‑custody and storage controls can’t be assured.
Privacy, Security & Website
How do you protect my account and data?
Short answer: We use appropriate administrative, technical, and physical safeguards.
Details: Limit account access to authorized staff and keep your credentials secure.
I’m having trouble logging in or checking out—what should I do?
Short answer: Try resetting your password or clearing your browser cache.
Details: If problems persist, contact support via /contact with a brief description and any error messages.
Contact & Support
How do I contact Agere Sciences?
Short answer: Use the form at /contact.
Details: Please include your order number (if applicable), product name, and a short description of your request.
Where can I find Safety Data Sheets (SDS)?
Short answer: In your portal or on product pages (where available).
Details: If you don’t see an SDS, request it via /contact with the product code and lot number.
Do you offer training or onboarding for new customers?
Short answer: We provide educational resources and guidance.
Details: Ask about orientation materials for receiving, storage, and documentation.
Educational use only: Content on this site is for educational purposes and is not medical or legal advice. Products are intended for professional and institutional use by qualified personnel. They are not intended to diagnose, treat, cure, or prevent any disease.